Texas election officials struggle to clear voter registration backlog as TEAM system malfunctions

Who's involved

• Shannon LackeyRandall County election administrator
• Texas Secretary of State's OfficeState agency responsible for TEAM system and voter registration
• CivixVendor that developed the TEAM voter registration database system
• Texas Association of County Election OfficialsOrganization representing county election departments
• Emily Eby FrenchPolicy director at Common Cause Texas
• Alicia PierceSpokesperson for the Secretary of State's Office

The facts

• State sent Randall County 3,388 voter registration records in backlog due to state error.^{1 2} Stated by 2 sources
• TEAM system was launched in July 2025 as an upgraded voter registration and management system.^{1 2} Stated by 2 sources
• State officials discovered the software error weeks before the October 5 voter registration deadline.^{1 2} Stated by 2 sources
• Election officials reported difficulty verifying voters' eligibility and processing mail-in ballots in TEAM.^{1 2} Stated by 2 sources
• Civix, a Louisiana-based vendor, developed the TEAM voter registration database system.^{1 2} Stated by 2 sources
• Texas has held seven elections since the TEAM system rolled out in July 2025.^{1 2} Stated by 2 sources

Who said what

These are statements and claims made by the people involved. They are reported, not verified.

• Shannon Lackey, Randall County election administrator TEAM error message 'an error occurred' prevents her from processing backlog records.^{1 2}
• Texas Association of County Election Officials TEAM problems result from fundamental system architecture failures by vendor Civix.^{1 2}
• Texas Association of County Election Officials State should withhold further payments to Civix until software is reliable.^{1 2}
• Emily Eby French, Common Cause Texas County officials cannot know if TEAM will work consistently from day to day.^{1 2}
• Alicia Pierce, Secretary of State spokesperson TEAM fixes and improvements continue; additional features addressing concerns will roll out soon.^{1 2}